REFUNDS & RETURN POLICY

ONLINE PURCHASE RETURN POLICY

Please Note: Our store location in Asbury Park is now closed. All merchandise is available here online.  Please read over our return policy as some items are final sale. 

Questions? Contact us at 732-898-9215 or e-mail us at: customerservice.fetish@gmail.com  Office Hours: M-F 12-7pm EST

**ALL MERCHANDISE PURCHASED AT 50% OFF OR MORE FROM THE ORIGINAL PRICE WILL BE FINAL SALE. IF YOU ARE UNSURE ABOUT ANY ITEM(S) PLEASE CONTACT US TO SPEAK WITH A SALES ASSOCIATE.**

DO NOT SEND MERCHANDISE BACK PRIOR TO SPEAKING WITH A SALES ASSOCIATE.

AS A COURTESY TO OUR CUSTOMERS, FULL PRICED ITEMS PURCHASED ONLINE ARE ELIGIBLE FOR REFUND OR EXCHANGE.

 

Several types of goods are exempt from being returned: This includes all lingerie, hosiery and undergarment items, swimwear, hats and any item that is worn without visible sign of manufacturer defect.

 

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please also include your receipt along with the completed return form that is included in your package.

 

Please do not send your purchase back to the manufacturer. 

 

Refunds for Online Purchases (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: customerservice.fetish@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Sale items marked 50% or more are final sale, not eligible for refund or exchange. Sale items marked at 25% off or promo sale items are eligible for store credit or exchange.  
Exchanges (if applicable)
If you need to exchange for the same item, send us an email at: customerservice.fetish@gmail.com

Shipping Returns:
To return your product, you should mail your product to:
FETISH RETURNS
426 Main Street, #290
Spotswood, NJ 08884
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a shipping service with tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

ANY QUESTIONS? PLEASE CALL US AT 732.898.9215 Mon-Thur FROM 12PM-6PM EST. OR E-MAIL US AT: customerservice.fetish@gmail.com